Refund policy

All our products are made to order and thus returns cannot be accepted. Please make sure to read all the descriptions (size, colour, fabric specifications) carefully before ordering. If you have any doubts:

• Download our catalogue to read more about product dimensions.
• Order fabric swatches: for EUR 10, you can order up to 5. The cost of swatches will be deducted from your final order.
• Download Fabric Care manuals

As a client, you may only refuse a parcel in the following cases:

• If the product is damaged during transport
• If the parcel contains the wrong contents

In order to submit a complaint, please send a completed Complaint Form to hello@366concept.com. One of our employees will contact you to discuss the next steps.